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FREQUENTLY ASKED QUESTIONS

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Registration

Will my profile show immediately, or do I have to wait to be approved?


Once you have completed the registration process and filled in some information on your profile, (we suggest you add a photo straight from the get-go. Having a photo on your profile will get you 60% more views then without) you will be added to the list of members who are available to be found through the search results. In fact you will appear in the search criteria for, ‘newest users’ so you will start getting a lot of attention from other members




Why will I need to give you my postcode?


Well it actually not essential that you add your postcode, however if you don’t we won’t know where you live and won’t be able to match you with the most suitable members in your area.




Do I need to provide a valid email address?


Yes it is essential you provide a valid email address as this is where you will be notified that other members have shown interest in you. We also need your email address so you can validate yourself as a serious member, just another one of our security steps we like to take for making sure we attract authentic daters.




Can I advertise my adult business?


No you cannot, this is an adult dating site and only matters related to this service should be discussed between members. Anyone who has been found advertising their adult business, ie, escort service, porn affiliate site, or anything related will be removed and barred from this dating site immediately.




Are other members profiles verified and authenticated when they join the site?


Absolutely. We have a dedicated team of people who scan every single new profile within minutes of them being created. If one of the team deem a profile to be a fake, or damaging to our service that profile would be taken offline for a full investigation. Only when we are 110% happy that a member is genuine will we allow their profile to become public for the rest of our members to see.




Is there a way to stop another member contacting me if I don’t want them to?


Yes there is. You have the power to block someone from contacting you at any point by clicking the ‘ignore member’ button on that members profile page.




What is an SSL certificate?


First off SSL stands for secure socket layer. Secure socket layer technology protects your website and allows customers and potential customers to trust your website with their personal information, by encrypting important information during different online transactions.





Membership

Will my profile show immediately, or do I have to wait to be approved?


Once you have completed the registration process and filled in some information on your profile, (we suggest you add a photo straight from the get-go. Having a photo on your profile will get you 60% more views then without) you will be added to the list of members who are available to be found through the search results. In fact you will appear in the search criteria for, ‘newest users’ so you will start getting a lot of attention from other members




Why will I need to give you my postcode?


Well it actually not essential that you add your postcode, however if you don’t we won’t know where you live and won’t be able to match you with the most suitable members in your area.




Do I need to provide a valid email address?


Yes it is essential you provide a valid email address as this is where you will be notified that other members have shown interest in you. We also need your email address so you can validate yourself as a serious member, just another one of our security steps we like to take for making sure we attract authentic daters.




Can I advertise my adult business?


No you cannot, this is an adult dating site and only matters related to this service should be discussed between members. Anyone who has been found advertising their adult business, ie, escort service, porn affiliate site, or anything related will be removed and barred from this dating site immediately.




Are other members profiles verified and authenticated when they join the site?


Absolutely. We have a dedicated team of people who scan every single new profile within minutes of them being created. If one of the team deem a profile to be a fake, or damaging to our service that profile would be taken offline for a full investigation. Only when we are 110% happy that a member is genuine will we allow their profile to become public for the rest of our members to see.




Is there a way to stop another member contacting me if I don’t want them to?


Yes there is. You have the power to block someone from contacting you at any point by clicking the ‘ignore member’ button on that members profile page.




What is an SSL certificate?


First off SSL stands for secure socket layer. Secure socket layer technology protects your website and allows customers and potential customers to trust your website with their personal information, by encrypting important information during different online transactions.





Messaging

How do I send a message to another member?


Once you have found a member you like the look of, find the ‘send this person* a message’ button on their profile and click it. This will bring up a box for you to type your message into, once you have just click send. *Where we have wrote ‘this person’, this text will actually be the members profile name.




So how do I read any messages I receive off another member?


Once you start to receive messages off other granny members, which will happen quite rapidly after signing up. You will be able to read them by clicking the options, ‘My Messages’ at the top of your profile navigation. Once inside this page you will be able to see all the latest messages you have received they will be ordered by date, the newest being at the top.





General

How do I send a message to another member?


Once you have found a member you like the look of, find the ‘send this person* a message’ button on their profile and click it. This will bring up a box for you to type your message into, once you have just click send. *Where we have wrote ‘this person’, this text will actually be the members profile name.




So how do I read any messages I receive off another member?


Once you start to receive messages off other granny members, which will happen quite rapidly after signing up. You will be able to read them by clicking the options, ‘My Messages’ at the top of your profile navigation. Once inside this page you will be able to see all the latest messages you have received they will be ordered by date, the newest being at the top.





Billing and Payments

Will the name GrannyDating.co.uk show up on my bank statement?


No it will not. You will see the name, ‘Venntro Media Group Ltd’ appear on your bank statement. This is the name of our partner company who help us in making grannydating.co.uk so brilliant. We also use their name so if anyone does get hold of your statements you don’t have to be worried in case they read ‘grannydating.co.uk’. Obviously we are very proud of our strong brand and service, but we also understand that not all members would want to publicly disclose their activity on our site, and we respect that




How often will money be debited from my account?


Upon signing up as a premium member you will have made a payment selection of a month, 3 months, or 6 months. You will be then be rebilled at the end of either one of those cycles until you cancel your subscription, which you can do at any time.




Can I make a payment over the phone rather than online?


Yes of course you can. You can contact our friendly support staff whenever you want to make a payment by following the steps on our support page connected to your account.




Are there alternative methods of payment than just debit or credit card?


We also accept payments via cheque and postal orders. If you wish to do this, please send a cheque/postal order made payable to Global Personals Ltd for 3 months or more membership to; Global Personals 1 High Street Windsor Berkshire SL4 1LD




Is it possible to get a refund if I want to cancel my membership before it expires?


This is subject to our Terms and Conditions.





Troubleshooting

Will my profile show immediately, or do I have to wait to be approved?


Once you have completed the registration process and filled in some information on your profile, (we suggest you add a photo straight from the get-go. Having a photo on your profile will get you 60% more views then without) you will be added to the list of members who are available to be found through the search results. In fact you will appear in the search criteria for, ‘newest users’ so you will start getting a lot of attention from other members




Why will I need to give you my postcode?


Well it actually not essential that you add your postcode, however if you don’t we won’t know where you live and won’t be able to match you with the most suitable members in your area.




Do I need to provide a valid email address?


Yes it is essential you provide a valid email address as this is where you will be notified that other members have shown interest in you. We also need your email address so you can validate yourself as a serious member, just another one of our security steps we like to take for making sure we attract authentic daters.




Can I advertise my adult business?


No you cannot, this is an adult dating site and only matters related to this service should be discussed between members. Anyone who has been found advertising their adult business, ie, escort service, porn affiliate site, or anything related will be removed and barred from this dating site immediately.




Are other members profiles verified and authenticated when they join the site?


Absolutely. We have a dedicated team of people who scan every single new profile within minutes of them being created. If one of the team deem a profile to be a fake, or damaging to our service that profile would be taken offline for a full investigation. Only when we are 110% happy that a member is genuine will we allow their profile to become public for the rest of our members to see.




Is there a way to stop another member contacting me if I don’t want them to?


Yes there is. You have the power to block someone from contacting you at any point by clicking the ‘ignore member’ button on that members profile page.




What is an SSL certificate?


First off SSL stands for secure socket layer. Secure socket layer technology protects your website and allows customers and potential customers to trust your website with their personal information, by encrypting important information during different online transactions.