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FREQUENTLY ASKED QUESTIONS

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Registration

Will my profile show immediately, or do I have to wait to be approved?


Once you have completed the registration process and filled in some information on your profile, (we suggest you add a photo straight from the get-go. Having a photo on your profile will get you 60% more views then without) you will be added to the list of members who are available to be found through the search results. In fact you will appear in the search criteria for, ‘newest users’ so you will start getting a lot of attention from other members




Why will I need to give you my postcode?


Well it actually not essential that you add your postcode, however if you don’t we won’t know where you live and won’t be able to match you with the most suitable members in your area.




Do I need to provide a valid email address?


Yes it is essential you provide a valid email address as this is where you will be notified that other members have shown interest in you. We also need your email address so you can validate yourself as a serious member, just another one of our security steps we like to take for making sure we attract authentic daters.




Can I advertise my adult business?


No you cannot, this is an adult dating site and only matters related to this service should be discussed between members. Anyone who has been found advertising their adult business, ie, escort service, porn affiliate site, or anything related will be removed and barred from this dating site immediately.




Are other members profiles verified and authenticated when they join the site?


Absolutely. We have a dedicated team of people who scan every single new profile within minutes of them being created. If one of the team deem a profile to be a fake, or damaging to our service that profile would be taken offline for a full investigation. Only when we are 110% happy that a member is genuine will we allow their profile to become public for the rest of our members to see.




Is there a way to stop another member contacting me if I don’t want them to?


Yes there is. You have the power to block someone from contacting you at any point by clicking the ‘ignore member’ button on that members profile page.




What is an SSL certificate?


First off SSL stands for secure socket layer. Secure socket layer technology protects your website and allows customers and potential customers to trust your website with their personal information, by encrypting important information during different online transactions.





Membership

How do I cancel my membership?


If you want to cancel your membership, (we would like to hope it is because you’ve found a regular mature sex partner) then you can do so by giving us a call using the number on our support page.




How do I extend my membership?


Your membership will continue to run each month until you inform us otherwise.




How will I know when my membership has expired or been downgraded?


Your membership will not expire; it can only be cancelled after informing us. Once it has been cancelled you will be back to having only basic membership features. This list can be found in the ‘General’ section of these Frequently Asked Questions.





Messaging

Will the name GrannyDating.co.uk show up on my bank statement?


No it will not. You will see the name, ‘Venntro Media Group Ltd’ appear on your bank statement. This is the name of our partner company who help us in making grannydating.co.uk so brilliant. We also use their name so if anyone does get hold of your statements you don’t have to be worried in case they read ‘grannydating.co.uk’. Obviously we are very proud of our strong brand and service, but we also understand that not all members would want to publicly disclose their activity on our site, and we respect that




How often will money be debited from my account?


Upon signing up as a premium member you will have made a payment selection of a month, 3 months, or 6 months. You will be then be rebilled at the end of either one of those cycles until you cancel your subscription, which you can do at any time.




Can I make a payment over the phone rather than online?


Yes of course you can. You can contact our friendly support staff whenever you want to make a payment by following the steps on our support page connected to your account.




Are there alternative methods of payment than just debit or credit card?


We also accept payments via cheque and postal orders. If you wish to do this, please send a cheque/postal order made payable to Global Personals Ltd for 3 months or more membership to; Global Personals 1 High Street Windsor Berkshire SL4 1LD




Is it possible to get a refund if I want to cancel my membership before it expires?


This is subject to our Terms and Conditions.





General

Will my personal information, or any of the private activates I engage in on grannydating.co.uk be shared with any third parties?


Absolutely not. We never share any of our member’s private or personal information with anyone else. You can rest assured that any activity on this site will be strictly between you and whoever you meet. Once you have cancelled your account all of your information will be removed from our site.




What are the software requirements to run this dating site?


  • Desktop device like Pc or a Mac
  • Smart phone like iPhone, Android, etc
  • Mobile phone with full browser support
  • Microsoft Windows 95 or higher
  • Browser - Netscape 6.x or higher , Browser - Internet Explorer 7.0 x or higher, Browser - Firefox (Mozilla 7.0 or higher)
  • Java Script must be enabled
  • Minimum 28.8k modem
  • Firewalls disabled
  • Pop up blockers disabled
  • You should not be on a proxy server




What happens when I sign up with premium membership?


You will be able to search for members in your local area, message them, wink at them and send them a gift. If you find someone you like, and we are sure you will, make sure you take the time to get to know them on grannydating.com.au before meeting them in person.




What are all the additional features of grannydating.co.uk?


Original and Biggest 100% of Profiles Authenticated Established in 2006 Company Discrete Women Sign up for Free SSL Secure and safe NO Spam 24 Hour Helpline




Are there any hidden costs involved after registering with grannydating.co.uk?


Registering to our site is completely free, and this will grant you basic features. Basic features entitle you to do the following:

  1. Search other members
  2. See when the members you fancy are online
  3. Use a wink to indicate you are interested in another member
  4. Add members to your favourites list
  5. View your favourite member profiles and photos
  6. Email a members profile to a friend and let them know you are interested in them
If you want to upgrade your account so you can send or receive messages, see more photos of other members, browse and send a gift, read member diaries you will have to upgrade your account to a premium member status. This will cost a monthly fee, but is reduced when you buy more than one month’s subscription. Becoming a premium member is the best way to meet people on the site.




How can I be sure this site is not full of fake members?


We understand this is a huge concern for anyone who is considering signing up to any online dating site. What we can say is that grannydating.com.au has been around for over 4 years now, we are the original and biggest mature adult dating site on the web. We take pride in our brand and our service and would not take risks such as fake profiles to damage all the hard work we have put into making this dating site successful. Every time a new member signs up we have a team of people who help verify that person is genuine and their intentions on the site are legitimate.




Is there a UK support team to help I encounter a problem?


You can contact our friendly support staff whenever you encounter a problem by signing into your account and following the instructions on the, 'Support' page.





Billing and Payments

Will the name GrannyDating.co.uk show up on my bank statement?


No it will not. You will see the name, ‘Venntro Media Group Ltd’ appear on your bank statement. This is the name of our partner company who help us in making grannydating.co.uk so brilliant. We also use their name so if anyone does get hold of your statements you don’t have to be worried in case they read ‘grannydating.co.uk’. Obviously we are very proud of our strong brand and service, but we also understand that not all members would want to publicly disclose their activity on our site, and we respect that




How often will money be debited from my account?


Upon signing up as a premium member you will have made a payment selection of a month, 3 months, or 6 months. You will be then be rebilled at the end of either one of those cycles until you cancel your subscription, which you can do at any time.




Can I make a payment over the phone rather than online?


Yes of course you can. You can contact our friendly support staff whenever you want to make a payment by following the steps on our support page connected to your account.




Are there alternative methods of payment than just debit or credit card?


We also accept payments via cheque and postal orders. If you wish to do this, please send a cheque/postal order made payable to Global Personals Ltd for 3 months or more membership to; Global Personals 1 High Street Windsor Berkshire SL4 1LD




Is it possible to get a refund if I want to cancel my membership before it expires?


This is subject to our Terms and Conditions.





Troubleshooting

How do I change my username and password if my profile already exists?


If you want to change your username or password for your profile then please contact our friendly support team with your new information and they will update it for you. Just remember that we don’t accept nicknames, we like all our members to supply their real names.